Useful links

Customer Service

Please click on any of the links on your left to find out more about our Privacy policy , Shipping, Guarantee or terms and conditions.

Alternatively feel free to contact us and we would be happy to provide more personal customer service.

FAQ’s

1. How do I pay for my order?

We accept all major credit cards (Visa, MasterCard) via PayPal payment service. Just checkout with your Paypal account or sign up by entering your credit card details on Paypal. Your credit card will be charged to the value of your purchase in US dollars securely. The exact conversion rate will ultimately be determined by PayPal.

2. How will my order be shipped?

Orders Delivery time Shipped by Tracking Details
New Zealand 1-2 days New Zealand Couriers Yes By default all items are sent no signature required. The courier will usually leave them in your letterbox or by the front or back door if you are not at home.
International 6-12 Working Days New Zealand Post Yes Handled by New Zealand Post and then the equivalent national mailing service within your country.

 

3. Are there any hidden charges for postage, packaging, GST or VAT?

No. The final cost to you is stated clearly before you authorize payment. On the NoaNoa Tahiti Noni Nitro and Manuka Lozenges the price you see is the price you pay. For the Organic Noni Juice the price includes freight to N.Z and Australia. For all other countries we will quote you the best option.

4. Are Children Allowed to Use Noni Nitro

If you’re under 18, you may use Noni Nitro only with the involvement of a parent or guardian.

5. What if I change my mind about the order after I receive it?

We offer a no-quibble guarantee on returned items, providing you return them within 30 days of receipt, unopened, in the original packaging. Simply let us know whether you’d like a replacement or a refund. Please note that all returns and exchanges must be agreed in advance with a member of our team, by contacting us first at to let us know you intend to return the item.

6. What if the item I receive is damaged?

We do our very best to ensure that all our products reach our customers in perfect condition. However, in the unlikely event that damage in transit occurs, please contact us and we’ll work to find a solution, whether an exchange or a full refund.

7. What if I’ve been sent the wrong item?

In the unlikely event that this occurs, please contact us within 30 days of receipt to arrange return and replacement delivery.

8. What is your Privacy Policy?

NOA NOA TAHITI does not collect or store any credit card information. When making a purchase you will be directed to a secure webpage to enter your payment details via a SSL (Secure Sockets Layer). This method ensures that the information submitted is secure and cannot be accessed by unauthorized users.
We do not share your personal information with any other third party. We will never disclose your email address or any other personal information to any third party.

Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk.

9. What is your Returns Policy?

If you are not 100% satisfied with the items you have ordered, please contact us and let us know the reasons for your dissatisfaction. If you return your order to us within 14 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund or exchange the goods for another item.
Please Note:

  1. We do not refund your return freight costs.
  2. We will only accept goods returned with prior notification.
  3. If you purchased a package deal, we will refund on any returned bottles proportionate to original cost: for example, if you return 3/4 bottles you will be refunded 3/4 of what you originally paid.
  4. We cannot accept any goods that have been worn, used, have their labels removed, resized, engraved, altered or damaged. We only accept items returned if they are within their original packaging.

10. What is your Exchange Policy?

In the event of an exchange, items are subject to product availability and returns policy (as above).
All exchange enquiries can be made here. Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

11. What happens if I need a refund?

All undamaged, correctly returned products will be credited to the original purchasers credit card including GST, excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from NOA NOA TAHITI.